Nikolay Gospodarik
20 years of managerial experience, with a proven record of generating and delivering projects with budgets $20M+ focused on operational efficiency increase, client satisfaction strengthening, business growth.
Unique combination of technical skills, business vision, managerial experience of teams with 50+ employees. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
CX World Award-2021 nominee.
Unique combination of technical skills, business vision, managerial experience of teams with 50+ employees. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
CX World Award-2021 nominee.
Nikolay Gospodarik
My experience
Flant
Since 2024 - Chief Operating Officer
Operational management of IT company
Operational management of IT company
2022 - Head of Operations & Customer Service
Customer service, operational support, call center, claims magement.
Customer service, operational support, call center, claims magement.
2014- Head of Operations
Full cycle of contract management, underwriting, reporting.
Full cycle of contract management, underwriting, reporting.
2012 - Head of project office
Project management, business analysis, internal consulting.
Project management, business analysis, internal consulting.
2009 - Head of Life insurance Dept.
Contract management, underwriting, retail network support, product development and insurance methodology.
Contract management, underwriting, retail network support, product development and insurance methodology.
2007 - Head of operational unit
Contract management, underwriting, claims settlement, retail network support. Business analysis and implementation of back-office IT tools.
Contract management, underwriting, claims settlement, retail network support. Business analysis and implementation of back-office IT tools.
2006 - Head of reporting and payments group
Payments reconciliation, reporting.
Payments reconciliation, reporting.
2004 - Specialist in Life insurance Dept.
Premium reconciliation, reporting.
Premium reconciliation, reporting.
My education
University of London
2025 - Master of Science, Computer Science
LOMA
2017 - Fellow, Life Management Institute
Russian Presidential Academy of National Economy and Public Administration
2012 - Master of Economics with major in insurance
Moscow State University
2006 - History
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