Nikolay Gospodarik, insurance professional
20 years of experience in insurance, with a proven record of generating and delivering projects with budgets $20M+ focused on operational efficiency increase, client satisfaction strengthening, business growth.
Unique combination of technical skills, business vision, managerial experience of teams with 50+ employees. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
CX World Award-2021 nominee.
Unique combination of technical skills, business vision, managerial experience of teams with 50+ employees. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
CX World Award-2021 nominee.
Nikolay Gospodarik
My experience
09.2014 - 09.2022 - Head of Operations & Customer Service
Responsible for customer service, operational support, call center, claims magement.
6 units, over 50 employees.
Responsible for customer service, operational support, call center, claims magement.
6 units, over 50 employees.
09.2014 - 09.2022 - Head of Operations
Responsible for full cycle of contract management, underwriting, reporting.
4 units, over 25 employees.
Responsible for full cycle of contract management, underwriting, reporting.
4 units, over 25 employees.
03.2012 - 09.2014 - Head of project office
Project management, business analysis, internal consulting.
2 units, over 10 employees.
Project management, business analysis, internal consulting.
2 units, over 10 employees.
09.2009 - 03.2012 - Head of Life insurance Dept.
Contract management, underwriting, retail network support, product development and insurance methodology.
6 employees.
Contract management, underwriting, retail network support, product development and insurance methodology.
6 employees.
09.2007 - 09.2009 - Head of operational unit
Contract management, underwriting, claims settlement, retail network support. Business analysis and implementation of back-office IT tools.
5 employees.
Contract management, underwriting, claims settlement, retail network support. Business analysis and implementation of back-office IT tools.
5 employees.
02.2006 - 07.2007 - Head of reporting and payments group
Payments reconciliation, reporting.
3 employees.
Payments reconciliation, reporting.
3 employees.
08.2004 - 02.2006 - Specialist in Life insurance Dept.
Premium reconciliation, reporting.
Premium reconciliation, reporting.
My education
University of London
2025 - Master of Science, Computer Science
LOMA
2017 - Fellow, Life Management Institute
Russian Presidential Academy of National Economy and Public Administration
2012 - Master of Economics with major in insurance
Moscow State University
2006 - History
My CV
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